All case studies
Healthcare / clinics · 3-location dental clinic · 4 weeks
Missed-call text-back for a three-location dental clinic
Every unanswered call now gets a text within 30 seconds, and the reply lands in a pipeline stage instead of a sticky note.
Results
- 38%
- Missed calls recovered
- 28 sec
- Time to first response
- 41
- Extra booked appointments / mo
What was broken
Front desk staff answered calls between patients. Calls that came in during appointments went to voicemail, and nobody called back. About 60 calls a week went unreturned.
What I built
- Missed-call text-back on all 3 location numbers, triggered by the call-ended webhook
- A single intake pipeline with stages: New call, Texted, Replied, Booked, No-show
- Two-way SMS in one inbox so any front-desk person can pick up a thread
- A 5-touch drip over 7 days for leads that reply but do not book
Stack
- GoHighLevel
- Twilio
- Zapier webhook
- Google Calendar
Want the same plumbing in your account? The services page breaks down what's included, or book a call and we'll go through your setup.
Next step
Your version of this build
A 30-minute call. I map your current follow-up, point at the gaps, and tell you what I'd build first. If it isn't a fit, I'll say so on the call.